LEGAL DOCUMENTS

Terms of Service

Last updated: June 2026. These Terms of Service ("Terms") govern your access to and use of all services provided by Linceris International Cloud Solutions – SARL AU ("Linceris", "we", "us", or "our"), including but not limited to Virtual Private Servers (VPS), Dedicated Servers, cPanel Web Hosting, and any related infrastructure or management services accessible via linceris.com and its subdomains. By placing an order, activating a service, or accessing our control panel, you agree to be bound by these Terms in full.

If you do not agree to these Terms, you must not use or access our services. We reserve the right to update these Terms at any time. Continued use of services following notification of changes constitutes acceptance of the revised Terms.

1. Eligibility & Account Registration

• You must be at least 18 years of age to register for and use Linceris services. Users aged 13–17 may only access services with verifiable parental or guardian consent.
• You must provide accurate, complete, and up-to-date information during registration. Providing false information is grounds for immediate account termination without refund.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
• Each person or legal entity may maintain only one account unless explicitly approved in writing by Linceris. Duplicate accounts created to circumvent suspensions or bans will be terminated.
• Linceris reserves the right to decline service to anyone for any lawful reason, including prior abuse history or suspected fraudulent intent.

2. Service Delivery & Modifications

• Services are delivered on a subscription basis (monthly, quarterly, semi-annually, or annually) and are provisioned upon confirmed payment.
• Linceris reserves the right to modify, upgrade, downgrade, or discontinue any service or feature at any time, with reasonable notice provided where possible.
• Scheduled maintenance windows may result in brief periods of unavailability. We strive to perform maintenance during low-traffic hours and will provide advance notice via our status page at status.linceris.com.
• In the event of a service discontinuation, affected clients will receive at least 30 days' written notice and a prorated refund for unused service time.

3. Client Responsibilities

• You are solely responsible for the software, applications, content, and data you deploy on Linceris infrastructure.
• You must ensure all software installed on your server or hosting account is properly licensed and not in violation of any intellectual property rights.
• You are responsible for implementing appropriate security measures on your server or hosting account, including firewalls, access controls, strong passwords, and keeping software (including CMS platforms, plugins, and themes) up to date.
• You agree to cooperate with Linceris investigations into abuse, security incidents, or violations originating from your server or hosting account.

4. Termination

• You may cancel your service at any time by submitting a cancellation request through the client dashboard or support ticket system, subject to our Refund Policy.
• Linceris reserves the right to suspend or terminate services immediately, without notice, for any violation of these Terms, our Acceptable Use Policy, or applicable law.
• Upon termination, all data stored on Linceris infrastructure may be permanently deleted within 7 days. It is your responsibility to maintain backups of your data.

5. Web Hosting Services

• cPanel Web Hosting plans are provided on shared infrastructure and are subject to the resource limits stated in your plan (storage, memory, databases, email accounts, and similar allocations).
• You are responsible for the content, scripts, databases, and email sent from your hosting account, including any compromise of your account caused by outdated software or weak credentials.
• Linceris may suspend or restrict hosting accounts that consume resources in a way that affects other clients on the same server, as described in our Acceptable Use Policy.

Acceptable Use Policy

This Acceptable Use Policy ("AUP") defines the permitted and prohibited uses of Linceris services. It applies to all clients and their end users. Violation of this policy may result in immediate service suspension or permanent termination without refund.

Strictly Prohibited Activities

• Network Attacks: Launching, facilitating, or participating in Distributed Denial of Service (DDoS) attacks, SYN floods, UDP floods, port scanning, network probing, or any form of traffic intended to degrade or disrupt third-party infrastructure.
• Spam & Email Abuse: Sending unsolicited bulk email (spam), operating open mail relays, or using Linceris resources for any mass unsolicited communication including SMS or messaging platforms.
• Malware & Hacking Tools: Hosting, distributing, or executing malicious software, ransomware, keyloggers, exploits, botnets, phishing pages, credential harvesting tools, or any software designed to compromise third-party systems.
• Illegal Content: Storing, distributing, or making accessible any content that violates applicable local, national, or international law, including but not limited to child sexual abuse material (CSAM), content promoting terrorism or violent extremism, or materials infringing third-party intellectual property.
• Cryptocurrency Mining: Using Linceris infrastructure for any form of cryptocurrency mining or compute-intensive financial speculation without explicit written authorization from Linceris.
• Fraudulent Activity: Using Linceris services to conduct financial fraud, identity theft, phishing, carding, or any activity intended to deceive or defraud individuals or organizations.
• TOR Exit Nodes: Operating TOR exit nodes or anonymous proxy services that route potentially abusive third-party traffic through Linceris networks.
• Resource Abuse: Consuming excessive shared resources in a way that materially degrades the experience of other clients on shared infrastructure. For dedicated resources, sustained usage causing upstream network abuse remains prohibited.

Permitted Uses

• Our VPS and Dedicated Servers may be used to host websites, game servers, applications, databases, and development environments, provided the use complies with these Terms and this AUP.
• VPN services intended for legitimate personal privacy use by the account holder and their authorized users.
• Any lawful commercial or personal computing workload not otherwise restricted by this AUP.

Linceris will be the sole arbiter of what constitutes a violation of this policy. We reserve the right to take immediate action, including service suspension, to protect the integrity of our network and the safety of our clients and third parties.

Privacy Policy

Linceris International Cloud Solutions is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect information obtained in connection with our services. By using our services, you consent to the practices described herein.

Information We Collect

• Account Information: Full name, email address, billing address, and phone number provided during registration.
• Payment Data: Payment is processed exclusively through third-party payment processors (such as Stripe and PayPal). Linceris does not store full credit card numbers or payment instrument details on its own systems.
• Usage & Technical Data: IP addresses, server access logs, control panel usage logs, and traffic data for security, abuse prevention, and service optimization purposes.
• Support Communications: Records of support tickets, chat logs, and email correspondence related to your account.
• Cookies & Analytics: We use essential cookies for session management and may use analytics tools to understand website traffic patterns. No tracking cookies are shared with advertising networks.

How We Use Your Information

• To provision, manage, and support your hosting services.
• To process billing, send invoices, and collect payment.
• To communicate service-related notices including outage alerts, maintenance windows, and policy updates.
• To detect, investigate, and prevent fraudulent transactions, abuse, and security incidents.
• To comply with applicable legal obligations and respond to lawful requests from government authorities.

Data Sharing & Third Parties

• We do not sell, rent, or trade your personal information to any third party for marketing purposes.
• We share data only with service providers essential to operating our business (e.g., payment processors, datacenter partners, email delivery services) under strict data processing agreements.
• We may disclose information when required by law, subpoena, or valid legal process, or when necessary to protect the rights and safety of Linceris, its clients, or the public.

Data Retention & Your Rights

• Account data is retained for the duration of your service and for up to 12 months after account closure for legal and accounting purposes.
• You may request access to, correction of, or deletion of your personal data by contacting us at legal@linceris.com. We will respond within 30 days.
• Upon verified deletion request, personal data will be erased from active systems within 30 days, subject to legal retention obligations.
• As a Moroccan-registered company operating internationally, we align our data practices with GDPR principles for European clients and applicable international standards.

Refund Policy

Linceris is committed to client satisfaction. The following refund policy applies to all services and is designed to be fair and transparent.

Money-Back Guarantee

New clients are eligible for a full refund of their initial payment for the following services, provided the request is made within the guarantee period and the service has not been suspended or terminated due to an AUP or ToS violation. The guarantee period starts on the date of initial service activation.

• Web Hosting: 30-day money-back guarantee.
• Virtual Private Servers (VPS): 7-day money-back guarantee.
• Dedicated Servers: No money-back guarantee. Dedicated servers are non-refundable once delivered, because hardware is allocated or built specifically for the client and involves technician labor, datacenter, network, and other costs that cannot be recovered.

This guarantee applies only to first-time purchases of a service and does not extend to renewals or upgrades.

Eligible Refunds

• Service not provisioned or delivered within the timeframe stated at the time of purchase due to Linceris error (including Dedicated Servers not yet delivered).
• Documented and persistent failure of a Web Hosting or VPS service to meet the specifications or SLA commitments described in the service plan, where a remedy has not been provided within 72 hours of a formal support request.
• Duplicate payment or billing error caused by Linceris systems.
• Cancellation of a new Web Hosting service within 30 days, or of a new VPS service within 7 days, of initial activation (new clients only).

Non-Refundable Situations

• Dedicated Servers after delivery.
• Renewal payments for any service type.
• Services suspended or terminated due to AUP violations, ToS violations, or illegal activity.
• Web Hosting services cancelled after the 30-day window, or VPS services cancelled after the 7-day window, without documented service failure.
• Dissatisfaction with performance due to client-side configuration errors or third-party software issues.

Refund Process

To request a refund, submit a support ticket via your client dashboard referencing your invoice number and a clear description of the issue. Approved refunds are processed to the original payment method within 5–10 business days. Linceris reserves the right to issue account credits in lieu of monetary refunds for certain situations at its discretion.

SLA Guarantee

Linceris provides the following Service Level Agreement ("SLA") commitments to all clients on active, paid service plans. This SLA defines our performance obligations and the remedies available to you in the event of a failure to meet these commitments.

Uptime Commitment

• Network Uptime: 99.8% monthly uptime guarantee on all network links from our datacenter to the internet (excluding scheduled maintenance windows).
• Hardware: For dedicated servers, we guarantee the physical hardware will be functional and accessible. In the event of a hardware failure, replacement or migration will be initiated within 4 hours of identification.
• Virtualization Layer: For VPS services, the hypervisor and virtualization platform will maintain 99.8% availability per calendar month.

SLA Exclusions

• Scheduled maintenance windows communicated at least 24 hours in advance.
• Downtime caused by DDoS attacks on your specific IP addresses or services, even where DDoS mitigation is in place.
• Outages resulting from client-side misconfiguration, software errors, or actions taken by the client or their authorized users.
• Force majeure events including but not limited to natural disasters, power grid failures beyond our datacenter, governmental actions, or internet backbone outages.
• Outages resulting from upstream provider failures beyond Linceris's control.

Service Credits

If actual uptime falls below the 99.8% commitment in any calendar month, affected clients are eligible for a service credit applied to their next invoice. The credit is calculated per minute of downtime beyond the 99.8% allowance (approximately 86 minutes in a 30-day month):

• Credit per minute = (monthly fee of the affected service ÷ total minutes in the month) × each minute of qualifying downtime beyond the 99.8% allowance.
• Example: for a €30.00 service in a 30-day month (43,200 minutes), each additional minute of qualifying downtime beyond the allowance is credited at about €0.0007.

Service credits must be requested within 15 days of the end of the affected month by submitting a support ticket. Credits are not transferable and have no cash value. The maximum credit per calendar month shall not exceed the monthly fee paid for the affected service.

Billing & Payment

This section outlines the billing terms, payment methods, and policies governing all financial transactions with Linceris International Cloud Solutions.

Payment Terms

• All services are billed in advance for the selected billing cycle (monthly, quarterly, semi-annual, or annual). Services are not active until payment is confirmed.
• Invoices are generated automatically and due upon receipt. Failure to pay within 7 days of the due date may result in service suspension.
• Services suspended for non-payment will be terminated and data deleted if payment is not received within 14 days of suspension.
• Linceris reserves the right to modify pricing with at least 30 days' written notice. Price changes will not affect services within their current billing cycle.

Accepted Payment Methods

• Major credit and debit cards (Visa, Mastercard, American Express) via our secure payment processor.
• PayPal and supported digital wallets.
• Cryptocurrency payments where explicitly offered at checkout.
• Bank transfers for annual or multi-server contracts — contact sales@linceris.com for details.

Chargebacks & Disputes

• Filing a chargeback or payment dispute without first contacting Linceris support is a violation of these Terms and may result in immediate service termination and a permanent ban from our platform.
• If you believe you have been charged in error, please contact us at billing@linceris.com before initiating any dispute with your payment provider. We commit to resolving legitimate billing disputes within 5 business days.
• Fraudulent chargebacks may be reported to fraud prevention agencies and may result in legal action to recover costs including chargeback fees and legal expenses.

Taxes

Prices displayed are exclusive of any applicable taxes. Clients are responsible for any taxes, duties, or levies applicable in their jurisdiction. Where Linceris is required to collect VAT or equivalent taxes, these will be applied to invoices based on the client's billing address.

Abuse Policy

Linceris takes abuse reports extremely seriously. We maintain a dedicated abuse team to investigate all reports promptly. If you believe a Linceris IP address or service is being used for malicious purposes, please report it to abuse@linceris.com with full supporting evidence including logs, timestamps, and affected IP addresses.

Our Response Process

• All abuse reports are acknowledged within 24 hours of receipt.
• Upon verified abuse originating from a Linceris IP, we will take action — up to and including immediate service suspension — within 24 hours of verification.
• For ongoing or severe abuse (DDoS, spam campaigns, CSAM), we will null-route offending IPs immediately upon report while investigation is underway.
• We cooperate fully with law enforcement agencies in cases involving illegal activity, providing lawfully requested records under applicable legal processes.

Client Obligations Regarding Abuse

• If you receive abuse complaints related to your server, you are required to investigate and remediate the issue within 24 hours of notification from Linceris.
• Failure to respond to abuse notifications in a timely manner will result in service suspension without refund.
• Repeat abuse violations will result in permanent account termination.

DMCA Policy

Linceris International Cloud Solutions respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) and equivalent international copyright frameworks. We will respond to legitimate notices of alleged copyright infringement involving content hosted on our infrastructure.

Filing a DMCA Notice

To submit a valid DMCA takedown notice, send a written request to legal@linceris.com containing the following:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the infringing material and its location on our network (e.g., IP address, URL).
• Your contact information (name, address, phone, email).
• A statement of good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
• Your electronic or physical signature.

Our Response

• Valid DMCA notices will be acknowledged within 48 hours and forwarded to the responsible client.
• Content subject to a valid DMCA notice will be removed or access disabled within 10 business days of verification, unless a valid counter-notice is received.
• Clients who are repeat infringers will have their services terminated.

Please note that Linceris is a network infrastructure provider. We do not control the content our clients host and are not in a position to monitor all content. We rely on rights holders to notify us of potential infringements.

Limitation of Liability

To the fullest extent permitted by applicable law, Linceris International Cloud Solutions, its directors, officers, employees, partners, and affiliates shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from or related to your use of our services, even if Linceris has been advised of the possibility of such damages.

Scope of Liability

• Linceris's total cumulative liability arising from or related to any service shall not exceed the total fees paid by the client for the affected service in the 3 months preceding the claim.
• Linceris is not liable for data loss. It is the client's sole responsibility to maintain adequate backups of all data stored on Linceris infrastructure.
• Linceris is not liable for third-party service failures, including upstream network providers, payment processors, or datacenter facility providers.
• Linceris makes no warranties, express or implied, regarding the fitness of its services for any particular purpose beyond what is explicitly stated in the service description.

Indemnification

You agree to indemnify, defend, and hold harmless Linceris and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of Linceris services, your violation of these Terms, your violation of any third-party rights, or any content or data you upload, transmit, or host on Linceris infrastructure.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Casablanca, Morocco. Clients located in the European Union retain the right to seek resolution through their local consumer protection authorities as required by applicable EU law.